Refund and Exchange Policy

At Whisker Hut, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy.

Eligibility:

To be eligible for a return, your item must be in good condition, unused and in its original packaging. If the item that you ordered was received in damaged condition, be sure to indicate that in your return request. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Requesting a Return:

If you would like to initiate a return, follow these two easy steps:

1. Contact customer service via email within 30 days of receiving your item at support@whiskerhut.com. Include your order number in the email. 

2. Once your request has been received, we will email you a return shipping label with the return address. You can then print the label and affix it to your package. Please note that shipping costs for the return will be at your expense and will be deducted from your total refund. It is recommended that you include a photocopy of your packing slip and use a traceable shipping method with insurance.

Refunds:

After we’ve received and inspected your returned item(s) we will send you an email to confirm receipt. Upon approval, your refund will be processed, and a credit will automatically be applied back to your original method of payment within a reasonable amount of time depending on your bank or credit card servicer. Once the refund has been processed by Whisker Hut, you will be notified via email immediately.

Exchanges:

If you would like to exchange your item for a different size, color, or style, we recommend returning the original item and placing a new order for the desired item. This will ensure the fastest processing and delivery of your new item.

Exceptions/Non Returnable Items:

Please note that certain items are non-returnable, including perishable goods, custom products and personalized items. Additionally, we cannot accept returns on sale items or gift cards. If you have any questions or concerns about your specific item, please contact customer support at support@whiskerhut.com.

Last updated: October 10, 2023