FAQs
Q: What kinds of products do you sell?
We offer a curated selection of products for dogs, cats, and their humans, including pet accessories, toys, pet-themed mugs and tumblers, apparel, and unique gifts. Our selection is designed to make everyday pet life a little more fun and to help you celebrate the special bond you share with your pets.
Q: How do I place an order?
Shopping is easy! Browse our collections, choose your favorite products, add them to your cart, and follow the checkout instructions to complete your purchase. Your pet may supervise, but they're not required to operate the keyboard.
Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your standard ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.
Q: How long does delivery take?
A: Our warehouses are located in the United States. For warehouses in the United States, it will normally take 3 to 7 business days.
Q: Do you ship Internationally?
A: Not at this time, but we have plans to do so in the future.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: How do I order on your website?
A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible! Your pet may supervise, but they're not required to operate the keyboard.
Q: Does Whisker Hut provide a quality guarantee for all the products being sold?
A: If you do not like the product's quality or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Q: Do you offer a refunds?
A: Yes. We offer refunds on standard item orders if you are unhappy with the quality of that product. For custom and personalized items, we do not offer refunds unless there was an error caused by us or if the product arrived in poor condition. Simply visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ, please contact us and we will get back to you as soon as possible.
Q: What if my package is delayed or hasn't arrived?
We know you're excited to receive your goodies! First, check your tracking information for the latest update. If your package appears stuck, delayed, or missing, contact us at support@whiskerhut.com with your order number, and we'll help you figure out the next steps.
Q: Can I order a personalized gift?
Some products offer personalization. Check the product description for available options and instructions, and carefully review your spelling and customization details before submitting your order. If you have a question about a particular item, contact us before purchasing.
Q: What payment methods do you accept?
We accept the payment methods displayed at checkout. You can review the available options before completing your order.
Q: Can I change or cancel my order after placing it?
If you need to make a change or cancel an order, please contact us as soon as possible at support@whiskerhut.com. We'll do our best to help, but changes may not be possible once an order has entered processing or production. Personalized items may have additional restrictions.